Shopify Support in Four Simple Steps
Submit Your Request
Open a support ticket with any question or request. Our team responds within 24 hours.
Assessment & Guidance
We review your request and determine if it can be handled under your plan or requires custom coding.
Implementation or Quote
If possible we handle the request directly in your Shopify store. If not, we provide a no-commitment quote.
Repeat as Needed
Submit your next ticket anytime - enjoy unlimited support!
Support Cases
Examples of Covered vs. Uncovered
Support Requests
5 Examples of Covered Support
We can help you rearrange sections, add banners, or update content for seasonal promotions within your existing theme structure.
Set up and configure metafields to display additional product information like specifications, ingredients, or custom attributes.
We research and install apps that meet your business needs, from reviews to email marketing, and help configure basic settings.
Compress and optimize images to improve page load times and overall store performance without compromising quality.
Get expert advice on how to add new features to your store, whether through apps, theme settings, or minor customizations.
5 Examples of Non-Covered Requests
Complex custom features, app development, or extensive code modifications require a separate project quote and are not included in standard support plans.
Creating custom Shopify apps or integrating third-party systems requires dedicated development time and a separate engagement.
Creating custom graphics, illustrations, logos, or visual design work requires specialized design services beyond technical support.
Comprehensive SEO strategy, content writing, product descriptions, and ongoing content creation are separate services.
Bulk product uploads, data entry, and catalog management are operational tasks that fall outside of technical support scope.
Support Channels
We Provide Support Through The
Following Channels
Slack
Connect with our team on Slack for fast, real-time support.
Message us on Facebook for help, updates, and Shopify tips.
Reach out to us on WhatsApp for direct and personalized support.
Email us anytime—we provide support with responses within 24 hours.
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