Privacy Policy

1. Introduction

Welcome to ProductSpin AI – 360º Showcase (“ProductSpin AI,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, and protect information when you install and use our Shopify application. By using ProductSpin AI, you agree to the practices described in this policy.

2. Information We Collect

2.1 Merchant Information

When you install ProductSpin AI through the Shopify App Store, we receive certain information from your Shopify account, including:

• Your store name and URL
• Your email address associated with your Shopify account
• Shopify store access tokens necessary to operate the app
• Billing information processed through Shopify’s payment system

2.2 Product Data

To provide our core service, we access and process the following product-related data from your store:

• Product names and identifiers
• Product images that you upload or select for 360º spin creation
• Spin configurations and settings you create within the app

2.3 Usage Data

We collect data related to how you use the app, including:

• Token usage and balance (monthly allocation and purchased add-on packs)
• Number of 360º spins created and AI generation requests
• App feature interactions and settings preferences

2.4 AI-Generated Content

When you use our AI image generation feature, the product images and prompts submitted are processed to generate 360º spin images. We do not use your product images to train AI models without your explicit consent.

3. How We Use Your Information

We use the information collected solely to provide and improve ProductSpin AI’s services:

• To deliver the 360º spin creation and AI image generation features
• To manage your token balance and process token add-on pack purchases
• To display your 360º product spins on your Shopify storefront
• To provide customer support and respond to inquiries
• To send important service updates and notifications related to your account
• To improve app performance, fix bugs, and develop new features
• To comply with legal obligations and enforce our terms of service

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share data only in the following limited circumstances:

• Service Providers: We work with trusted third-party providers (such as AI image generation services and cloud hosting providers) who process data on our behalf under strict confidentiality agreements.
• Shopify: As a Shopify app, we operate within Shopify’s platform and comply with Shopify’s Partner Program requirements and API usage policies.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, with advance notice provided to you.

5. Data Retention

We retain your data for as long as your ProductSpin AI account is active or as needed to provide our services. Specifically:

• Merchant account data is retained for the duration of the app installation.
• Product images and spin configurations are retained until you delete them or uninstall the app.
• Upon uninstallation, we will delete your store data within 30 days, except where retention is required for legal or billing purposes.

6. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or disclosure. These measures include encrypted data transmission (HTTPS), secure access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security

7. Shopify App Store Compliance

ProductSpin AI complies with Shopify’s Partner Program Agreement and API Terms of Service. We only request the minimum Shopify API permissions necessary to operate the app’s features. We do not access, store, or use your customers’ personal data beyond what is necessary to display 360º product spin viewers on your storefront.

8. Cookies and Tracking

ProductSpin AI may use session cookies and similar technologies within the app interface to maintain your login session and remember app preferences. We do not use tracking cookies for advertising purposes or cross-site tracking.

9. Your Rights

As a merchant using ProductSpin AI, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data by uninstalling the app and contacting us
• Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, please contact us using the details provided in Section 11.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you through the app or via email. Your continued use of ProductSpin AI after any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

ProductSpin AI Support

We aim to respond to all inquiries within 2 business days.